COLD STORAGE ONLINE TERMS AND CONDITIONS
1. In these Terms and Conditions the following expressions shall have the following meanings:
a. "Customer" shall mean you and all other persons who purchase the products under your Login.
b. "Intellectual Property" shall mean all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, present and future trademark or copyright, whether or not registered or registrable by any means, and the right to file an application for registration thereof.
c. "Login" shall mean a Customer's membership number and access to Cold Storage Online under that Customer's registration.
d. "Product/Products" shall mean any and all the products for sale by Cold Storage Online.
e. "Cold Storage? shall mean Cold Storage Singapore (1983) Pte Ltd who is the seller of the products by Cold Storage Online.
f. "Cold Storage Online " shall mean this Internet site or catalogues owned by Cold Storage and the medium by which Products are offered for sale by Cold Storage to the Customer.
2. All the Products sold by Cold Storage through this site are sold subject to these Terms and Conditions. By submitting your order for processing by Cold Storage Online, you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your order is submitted for processing.
3. These terms and conditions shall prevail over any other document purporting to have a contractual effect including any Cold Storage store policy.
4. The Customer shall agree to complete the registration process according to Cold Storage's requirements as stated on this site. The Customer shall provide Cold Storage with complete and updated information which shall include (but shall not be limited to) the Customer's legal name, address, telephone and fax numbers (optional) and e-mail address.
5. Registration to open only to residents in Singapore aged 18 and above. Cold Storage has the absolute discretion to refuse the registration of a potential customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever.
6. The Customer will be liable for every order made under his Login and agrees to indemnify Cold Storage for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information.
7. The Customer may place his order via our website at :
http://www.coldstorage.com.sg/ The Customer will receive a confirmation of receipt of order via e-mail. For clarification, such confirmation of receipt of orders does not guarantee stock availability.
8. For orders of value $59 or more per delivery per location, customers will be entitled for free delivery. For orders of less than $59 per delivery per location, there will be a delivery charge of $7. Free delivery does not apply to bulk orders of more than 20 quantities of a single bulky item. Additional delivery charge may apply for any other special arrangement such as special timing, location, etc. Cold Storage shall make every effort to fulfill orders placed by Customers through the Cold Storage Online , but Cold Storage shall not be liable to any person if Cold Storage shall decline to fulfil an order for whatever reason, or if Cold Storage is unable to supply an order because of an unforeseen change to the Products (as the case may be), or because the Products may be unavailable.
9. Access to Cold Storage Online is gained through use of a personal membership number. The Customer shall ensure that his membership number is kept strictly confidential to prevent unauthorized use. Cold Storage shall use its best endeavors to prevent any unauthorized entry to the Cold Storage Online internet site. However, Cold Storage shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the Cold Storage Online internet site.
1. Cold Storage shall make every effort to ensure that the prices, details and sizes of Products detailed by the Cold Storage Online are correct but Cold Storage reserves the right to vary the price and other details of the Products without notice.
2. The prices advertised by the Cold Storage Online are for home delivery shopping only. Prices for some Products may differ from those charged at Cold Storage shops. The price of certain Products, in particular fresh produce, is subject to daily fluctuation and is offered for guidance only.
3. Not all Products sizes will correspond exactly to the description offered on-line. Cold Storage reserves the right to provide the nearest size of Product at the nearest price.
4. Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. Cold Storage reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.
5. In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.
6. If the Customer requests a variation to the order which Cold Storage accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery.
7. Cold Storage may from time to time set credit limits for individual Customers and Cold Storage reserves the right to limit sales including the right to prohibit sales to re-sellers.
1. Payment for Products ordered through Cold Storage Online can be made by the VISA card, Mastercard, American Express Card and Cheque on delivery (Pls make cheque payable to "Cold Storage Retail").
2. Cold Storage may change at any time the method by which payments for Cold Storage Online orders may be effected and such changes may be notified to the Customer by e-mail, mail shots or by placing a notice to this effect on the Cold Storage Online internet site.
1. Cold Storage shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address (specified by the Customer on the registration form) within the time windows selected by the Customer but Cold Storage shall not be liable for any delays in its delivery services, if the delay has been due to causes beyond the control of Cold Storage.
2. Cold Storage will only effect delivery to mainland Singapore and Sentosa Island except Jurong Island.
|Ordered Received||Earliest Delivery Time|
Same day between 3:00pm and 6.00pm or 6:00pm and 10:00pm
Between 1:01am to 5:00pm
Next working day between 9:00am and 1.00pm or 3:00pm and 6:00pm or 6.00pm to 10.00pm
Next working day between 3:00pm and 6:00pm or 6.00pm to 10.00pm
|Ordered Received||Delivery Charges|
For order value of $59.00 & above|
For order value|
less than $59.00
3. No delivery services shall be available on Sundays & Public Holidays and Delivery slots are subjected to availability.
4. Bulk orders (as determined by Cold Storage in its sole discretion) shall be delivered 5 days after such orders. Cold Storage shall not be liable to any person if Cold Storage shall decline to fulfill an BULK order for whatever reason.
5. The Customer is to notify Cold Storage immediately of a change to his delivery address and contact number.
6. Save where the Customer has specifically instructed Cold Storage to leave his delivery outside the door provided payment has already been effected earlier (when such delivery shall be at customer's risk), all deliveries shall be signed off by the Customer on the delivery invoices.
7. If the delivery includes alcoholic drinks, tobacco products or any other items which may not be delivered to a minor, a person of 18 years of age or older with appropriate identification must be present to take delivery of the alcoholic drinks, tobacco products or other items. If in the case of such a delivery, no person of 18 years of age or older is present, delivery shall be attempted at another time and Cold Storage reserves the right to charge the Customer an additional re-delivery fee of S$7.00.
8. Cold Storage reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness or if the Customer does not effect payment upon delivery.
9. Terms and Conditions for Click & Collect
- To qualify for Click & Collect, customers must meet a minimum purchase requirement of at least $30.
- Click & Collect orders are limited to a total of 50 quantity in a single cart. Please purchase only what you need.
- Unless advertised otherwise, Click & Collect orders will be charged a $3 service fee.
- Click & Collect pick up hours are based on the collection time slots chosen.
- Each pick-up window is one hour long. Please come to pick up your order at any time within the chosen time window.
- If you arrive outside of your chosen pick-up window, we cannot guarantee that your order will be available. Please observe safe distancing guidelines while waiting.
- If you cannot pick up your order within your chosen pick-up window, please call us at 3129 2544 to reschedule for another pick-up time.
- Rescheduling can only be done for pick-up on the same day, subject to slot availability. Pick-ups cannot be rescheduled to another day.
- If you have not picked up your order within two hours after the end of your chosen pick-up window and have not reached out to us to reschedule, your order will be cancelled, your purchase will be refunded, and you will be charged at $10 restocking fee.
- Order cancellations are allowed free of charge until 3 hours before the start of the pick-up time slot. After this time, a $10 restocking fee will be applied for any orders that were cancelled due to customer’s change of mind. Customers are allowed to cancel orders free of charge at any time if Cold Storage is unable to fulfill the complete order due to limited product availability.
VARIATION / CANCELLATION OF ORDER
1. The Customer may vary or cancel the order up to the point in time that Cold Storage has commenced processing the order and the Customer will not incur any cost in doing so.
2. Subject to the Customer's consent, Cold Storage may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.
3. If there is no prior consent from the customer for a substitution, no substitution shall be made.
1. All risk in the Products shall pass to the Customer upon delivery to the Customer's delivery address but Cold Storage shall retain title in the Products until such time as payment for the Products has been effected.
RETURNS OF PRODUCTS / REFUNDS
1. Product pictures provided on this site are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly on the pack you receive.
We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.
2. Cold Storage shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by e-mail at
firstname.lastname@example.org or call Cold Storage Online hotline at 3129 2544 by the next working day. Returns/Refunds can be arranged under the following circumstances:
b. if any Product which was not included in the Customer's order is delivered to the Customer, Cold Storage shall collect the Product from the Customer.
c. if the Customer has been charged for a Product which has not been delivered, Cold Storage shall refund the Customer the value of the Product as originally charged to the Customer.
d. If a Customer is charged more than the value of a Product, Cold Storage shall refund to the Customer the difference.
3. All refunds will be made via the same mode of payment on which the original purchase was made within 5 working days.
4. All replacements of Products shall be effected in the shortest time possible.
1. To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Products supplied, are expressly excluded.
2. No agent or representative of Cold Storage is authorized to make any warranties, representations or statements regarding the Products and Cold Storage shall not in any way be bound by any such unauthorized warranties, representations or statements.
1. The liability of Cold Storage whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of Cold Storage's obligations hereunder shall not in any event exceed an amount equivalent to the price of the Products.
2. Cold Storage shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever nor shall Cold Storage be liable for any damage or loss caused by the Customer's servants, agents, buyers or other persons whatsoever.
3. The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that Cold Storage assumes no obligation or liability for any advice or information given with the Products and Cold Storage shall not be responsible for any inaccuracy or misstatement of any such information. The Products shall be accepted by the Customer entirely at the Customer's risk.
1. If the Customer's order includes any tobacco product then the Customer warrants that he/she is 18 years of age or over and legally entitled to purchase any tobacco product.
2. If the Customer's order includes any liquor product the Customer warrants that he/she is not under the age of 18 years and is legally entitled to purchase any liquor product and that he/she is not under the influence of alcohol at the time of placing the order.
3. The Customer shall ensure that no person or persons shall use his/her Login to purchase tobacco products or alcohol if that person or persons cannot satisfy Clauses 10.1 and 10.2.
1. All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to Cold Storage Online shall at all times remain the property of Cold Storage.
2. Cold Storage and other parties own the trade marks, logos and service marks displayed on this site/catalogue and/or in connection with the Products and Customers and on-line visitors are prohibited from using the same without the written permission of Cold Storage or such other parties.
1. If the performance by Cold Storage of its obligations under the Cold Storage Online is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the government of Singapore or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Cold Storage), Cold Storage shall be excused from such performance to the extent of such prevention.
VARIATION OF TERMS AND CONDITIONS
1. Cold Storage reserves the right to amend these Terms and Conditions in its sole discretion. Cold Storage may, but does not undertake, to notify the Customer of such changes. It is the Customer's responsibility to review the Terms and Conditions prior to submitting any order and Cold Storage shall have no responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise.
1. These Terms and Conditions shall be governed by the laws of Singapore and the Customer and Cold Storage agree to submit to the jurisdiction of the Singapore courts.
1. Cold Storage does not sell, rent or lease its Customer lists to third party.
2. Personal data held by Cold Storage relating to its Customers or to visitors to this site will be kept confidential unless Cold Storage has Customer's consent otherwise but Cold Storage may provide this information to third parties including but not limited to Cold Storage advertisers, associated companies or trusted contractors/agents or other network operators who perform certain tasks for Cold Storage in connection with the provision of Cold Storage's services to its Customers and to visitors to this site. All such third parties are prohibited from using Customer's personal data except to provide the requisite services to Cold Storage and they are required to maintain the confidentiality of such data.
3. Any questions, comments, suggestions or information other than personal data sent or posted to this site, or any part of this site by online Customers and visitors will be deemed voluntarily provided to Cold Storage on a non-confidential and non-proprietary basis. Cold Storage reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufactured and marketing of products and services and to meet Customer needs.
4. Cold Storage will disclose Customer's personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:-
a. Comply with legal process served on Cold Storage or the site;
b. Protect and defend the rights or property of Cold Storage; and
c. Act under exigent circumstances to protect the personal safety of users of Cold Storage, the Cold Storage internet site or the public.
SAFETY OF PERSONAL DATA
1. All reasonable efforts are made by Cold Storage to ensure that any personal data held by Cold Storage and Cold Storage Online is stored in a secure and safe place and no unauthorised access will be made by Cold Storage to Customer's computer or browser.
1. The Cold Storage Online internet site may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, the Customer leaves Cold Storage?s site and Cold Storage does not exercise control over any personal data or any other information the Customer gives to any other entity after leaving the site and access to such site or page is at the Customer?s own risk for which Cold Storage disclaims all responsibility and liability.
1. All reasonable efforts are made to ensure that the information provided on this site is correct and up-to-date. However, Cold Storage disclaims all implied and/or express warranties and makes no representation as to the accuracy or completeness of any information on the site. Cold Storage takes no responsibility and assumes no liability for the content of the site or for anything posted on or linked to it, including without limitation any mistake, error, omission, infringement, defamation, falsehood, or other material or omission that might offend or otherwise give rise to any claim or complaint. (See also without limitation the words in capitals below)
1. Cold Storage had established an information security policy for the prevention and detection of unauthorized access or misuse of information with the following methods:
a. Firewalls facility.
b. Customers information and private transaction data are protected using 128-bit Secure Socket Layer (SSL) encryption. SSL encryption is an Internet security protocol used by Internet browsers to transmit sensitive information.
c. We test our systems periodically to ensure there are no possible breaches of our security and that our customers? security and confidential policy information is not compromised in any way.
d. Should you encounter any virus outbreak, security breaches or received unsolicited mail, please call our Customer Service Hotline: (65)6891 8100 or write to the following address:
Attn: IT Security Officer
21 Tampines North Drive
LIMITATION OF LIABILITY
1. By accessing and using this Cold Storage Online internet site, the Customer acknowledges and accepts that the use of the site is at the Customer?s own risk. Cold Storage shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing:
THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT. COLD STORAGE HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE SITE. COLD STORAGE ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE/CATALOGUE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE/CATALOGUE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE.
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